Shipping Information
Fast, reliable delivery options for your order
Order Processing
Orders are processed within 1-2 business days. You'll receive a confirmation email once your order ships.
Easy Returns
30-day return policy. Items must be in original condition with tags attached.
Order Tracking
Track your order with the tracking number provided in your shipping confirmation email.
Shipping Insurance
All orders are automatically insured against loss or damage during transit at no extra cost.
Secure Packaging
Items are carefully packaged with eco-friendly materials to ensure safe delivery.
Important Shipping Policies
Damage Policy
If your package arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or full refund immediately.
Lost Package Policy
If your package is marked as delivered but you haven't received it, please wait 24 hours and check with neighbors. Contact us if still missing.
Delivery Attempts
Carriers typically make 3 delivery attempts. After failed attempts, packages are held at local facility for pickup or returned to sender.
Address Changes
Address changes are only possible before shipment. Once shipped, contact the carrier directly for delivery modifications.
Questions about shipping?
Contact our customer service team at support@bonheurr.co for any shipping inquiries.